For account enquiries or general complaints, send us a message via your online account manager or by calling us on 0333 220 2532, calls are charged at the standard national rate.
Please select your card from the list below:
|John Lewis & Partners
Alternatively, we can be reached using the following details
To report your card lost or stolen call us on:
For customer enquiries or to make a complaint call us on:
PO Box 700
Calls to 0333 220 2532 will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.
Our standard opening hours are Monday-Friday: 9-6pm, Saturday: 9-4pm and Sunday: Closed. Calls may be recorded and monitored for training and security purposes and to help us manage your account.
Journalists can contact us using the below email. Please note we cannot accept or respond to any customer emails through this email address.
We want to reassure our customers that we are here to help them. On this page, you will find information about ways to manage your account, how to contact us, what to do if you are worried about making payments, and detail on further support.
Worried about payments?
We know this may be a difficult time. If you are worried about making payments, we are here for you. We have a team of specialists who can look at your options and find the best way we can help. We’ll let you know what support is available which could include the option to stop making payments for a short time. If you need to speak to a member of the team, please contact us.
Information about COVID-19 and your finances is also available on the FCA’s website.
The quickest way to manage your account
The easiest and fastest way to view your transactions, make a payment, view your PIN or manage your account is through Online Account Manager or your App. These services are available 24/7 and provide you with instant access to your account and a range of other services.
We recommend that all customers register for Online Account Manager or download the App. If you are not already registered, visit the URL which can be found on the back of your card and follow the prompts to register for Online Account Manager or download and register through the App.
If you need to speak or chat with us
The easiest and fastest way to manage your account is through Online Account Manager or through the App.
If you do need to urgently speak with us, Customer Service numbers across brands can be found here. For the well-being of our colleagues, we have reduced our call hours, but you can fully manage your account through our phone system, Online Account Manager and the App outside of these hours.
There is also more information on the best ways to manage your account and other account related Frequently Asked Questions, which can be found within your Online Account Manager.
Staying safe online
We know that fraudsters or cyber criminals are even more active during this time. Please always remember that we will never ask you for your PIN or personal details by email or SMS. If you suspect you have fallen victim to online fraud, please contact us immediately on 0330 838 0180.
More information: COVID-19 FAQs
NewDay is committed to operating in an environment of integrity and with the highest standards of business conduct, ethics, honesty, openness, and accountability. To support this, we provide a confidential Whistleblowing service which is available via:
Email: [email protected]
Safecall: 0800 915 1571
The Group’s Whistleblowing calls are also handled by Safecall, who are completely independent of NewDay and experienced in dealing with Whistleblowing issues. The service is completely confidential, and calls are not recorded.