Our Contact Centre

Based near Leeds, our Contact Centre is as the heart of our business - it's where we connect directly with our customers via phone or WebChat. We're here to assist them with a wide variety of queries, to protect them from fraud and to help those of them in financial difficulties. We're always looking for people who are as passionate about great customer service as we are. 

Join our helpful and friendly team

Whether you’re working from home or in the office, we’re always focused on how to help our customers move forward with credit. With amazing perks like free breakfast and lunch, parking and a leading benefits package, life in our customer service and credit operations team is something you won’t get anywhere else.

Helping customers with Fran and Steve

‘Our people are superb’, Fran Rea, Director of Contact Centre and Service Delivery

From brilliant breakfast baps to free parking and the chance to build a rewarding career, Fran, Director of Customer Services and Steve, Director of Credit Operations talk about why their teams love working at NewDay.

Does this sound like you?







Explore our brilliant office in Leeds

When you work somewhere, you want to feel valued, want to belong there, and I do. I feel as if my contributions are valued. It makes me think I’m not just going to do the basics and go home, I’m going to do my best!

Shabana, Contact Centre and Service Delivery