Registered address

NewDay Ltd
7 Handyside Street
London
N1C 4DA

020 7160 8800

Customer Call Centre

NewDay House.
Bruntcliffe Way
Morley
LS27 0JG

For account enquiries or general complaints, send us a message via your online account manager

Please select your card from the list below:

AmazonAOAqua
ArgosBurton MenswearDebenhams
Dorothy PerkinsEvansFluid
House of FraserLaura Ashleymarbles
Miss SelfridgeopusOutfit
TopmanTopshopTUI
WallisOther 

 

Alternatively, we can be reached using the following details

To report your card lost or stolen call us on:

0333 220 2532 (from the UK)
+44 113 881 0680 (from abroad)

For customer enquiries or to make a complaint call us on:

NewDay Ltd
PO Box 700
Leeds
LS99 2BD

0333 220 2532

Calls to 0333 220 2532 will be charged at a standard national rate.

Call costs from mobile companies and operators may vary so please check before calling.

Our lines are open, Monday-Friday: 9-7pm, Saturday 9-5pm and Sunday 10-4pm. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

We want to reassure our customers that we are here to help them. On this page, you will find information about ways to manage your account, how to contact us, what to do if you are worried about making payments, and detail on further support.

Worried about payments?

We know this may be a difficult time. If you are worried about making payments, we are here for you. We have a team of specialists who can look at your options  and find the best way we can help.  We’ll let you know what support is available which could include the option to stop making payments for a short time. If you need to speak to a member of the team, please contact us.

Information about COVID-19 and your finances is also available on the FCA’s website.

The quickest way to manage your account

The easiest and fastest way to view your transactions, make a payment, view your PIN or manage your account is through Online Account Manager or your App. These services are available 24/7 and provide you with instant access to your account and a range of other services.

We recommend that all customers register for Online Account Manager or download the App. If you are not already registered, visit the URL which can be found on the back of your card and follow the prompts to register for Online Account Manager or download and register through the App. 

If you need to speak or chat with us

The easiest and fastest way to manage your account is through Online Account Manager or through the App.

If you do need to urgently speak with us, Customer Service numbers across brands can be found here. For the well-being of our colleagues, we have reduced our call hours, but you can fully manage your account through our phone system, Online Account Manager and the App outside of these hours.

There is also more information on the best ways to manage your account and other account related Frequently Asked Questions, which can be found within your Online Account Manager.

Staying safe online

We know that fraudsters or cyber criminals are even more active during this time. Please always remember that we will never ask you for your PIN or personal details by email or SMS. If you suspect you have fallen victim to online fraud, please contact us immediately on 0330 838 0180.

 


More information: COVID-19 FAQs