Contact us

For account enquiries or general complaints, send us a message via your online account manager or by calling us on 0333 220 2532, calls are charged at the standard national rate.

Please select your card from the list below:

Alternatively, we can be reached using the following details

To report your card lost or stolen call us on:

0333 220 2532 (from the UK)
+44 113 881 0680 (from abroad)

For customer enquiries or to make a complaint call us on:

NewDay Ltd
PO Box 700
Leeds
LS99 2BD

0333 220 2532

Calls to 0333 220 2532 will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

Our standard opening hours are Monday-Friday: 9-6pm, Saturday: 9-4pm and Sunday: Closed. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

Journalists can contact us using the below email. Please note we cannot accept or respond to any customer emails through this email address.

[email protected]

NewDay is committed to operating in an environment of integrity and with the highest standards of business conduct, ethics, honesty, openness, and accountability. To support this, we provide a confidential Whistleblowing service which is available via:

Email: [email protected]

Safecall: 0800 915 1571

The email and telephone number above are unable to support with account information or servicing your account.

The Group’s Whistleblowing calls are also handled by Safecall, who are completely independent of NewDay and experienced in dealing with Whistleblowing issues. The service is completely confidential, and calls are not recorded.