Firm Name: NewDay Ltd

Group (if applicable): n/a

Other firms included in this report (if any): None

Period covered in this report: 1 July 2021 to 31 December 2021

Brands/trading names covered:
Aqua, Bip, Fluid, Marbles, Opus, Amazon, AO, Argos, Burton, Debenhams, Deko (NewPay), Dorothy Perkins, Evans, Harvey Nichols, House of Fraser, Laura Ashley, Miss Selfridge, Pulse, Outfit, TUI, Topman, Topshop, Unshackled, Wallis

Product / service groupingProvision (at reporting period end date)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit card       
Home finance       
Insurance and pure protection       
Decumulation and pensions       
Investments       
Credit related2.4 complaints opened per 1000 open accounts11,09311,863N/AN/A35%N/A