For account enquiries or general complaints

To report your card lost or stolen call us on:


0333 220 2532 (from the UK)
+44 113 881 0680 (from abroad)

For customer enquiries or to make a complaint call us on:

0333 220 2532

Calls to 0333 220 2532 will be charged at a standard national rate.

Call costs from mobile companies and operators may vary so please check before calling.

Our lines are open, Monday-Friday: 9-7pm, Saturday 9-5pm and Sunday 10-4pm. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

Or write to us at:

NewDay Ltd
PO Box 700
Leeds
LS99 2BD

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